Refund policy
Returns Policy
Last Updated: October 2025
Applies to purchases made on: sinkswimwear.com and sinkresort.com
Operated by: Sink Swimwear Limited
Returns
We hope you love your Sink Swimwear pieces, but if something isn’t quite right, you can return or exchange your order easily through our online returns portal:
Our returns policy lasts 14 days from the date your order is delivered.
If more than 14 days have passed, unfortunately we can’t offer a refund or exchange.
To be eligible for a return:
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Items must be unused, unworn, and in the same condition you received them.
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All original packaging, tags, and hygiene stickers must be intact.
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You’ll need your order number and email address to start the process through our portal.
💡 If you’re unsure about your eligibility or have questions before returning, you can email us at info@sinkswimwear.com — our team will be happy to help.
Non-Returnable Items
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Gift cards
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Items that have been worn, used, washed, or are missing hygiene stickers or tags
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Items returned after 14 days from delivery
For hygiene reasons, swimwear must be tried on over underwear. Items that don’t meet our hygiene standards will not be accepted for return.
Refunds
Once your return is received and inspected, you’ll be notified via email through the portal whether your refund has been approved.
If approved, the refund will be processed automatically to your original payment method within 5–10 working days.
If your refund hasn’t arrived after that time:
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Check your bank or card account again.
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Contact your payment provider — some processing times may vary.
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If it’s still missing, email info@sinkswimwear.com for assistance.
Sale Items
Only full-priced items are eligible for a refund.
Unfortunately, sale or discounted items cannot be refunded unless faulty.
Exchanges
You can also request an exchange (UK only) through the returns portal (subject to stock availability).
If your requested size or item isn’t available, we’ll automatically issue a refund instead.
Gifts
If your order was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the returned item.
If the order wasn’t marked as a gift, the refund will be issued to the original purchaser.
Return Shipping
UK Orders
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Orders over £150 qualify for free returns unless in the sale
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Orders under £150 will have a £4 return label fee (deducted automatically when using the portal).
Labels and instructions are provided once your return is registered through the portal.
International Orders
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Customers outside the UK are responsible for return shipping costs.
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Shipping fees are non-refundable.
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If you receive a refund, any prepaid return shipping costs will be deducted from your refund.
We recommend using a trackable shipping service and retaining your proof of postage, especially for items over £75.
We cannot guarantee that we will receive your return without tracking information.
Need Help?
If you’re unsure about your return, have a question about sizing or exchanges, or need support with your portal request, please contact:
📧 info@sinkswimwear.com
📦 Quick Summary
| Order Type | How to Return | Cost |
|---|---|---|
| UK orders over £150 | Returns Portal | Free |
| UK orders under £150 | Returns Portal | £4 label fee |
| International orders | Returns Portal | Customer pays shipping |
Sink Swimwear Limited
4 The Mews, Charlton Place, Manchester, United Kingdom
🌐 sinkswimwear.com / sinkresort.com
📧 info@sinkswimwear.com